Client Profile
Scott Murphy, Sleep Train/Mattress Discounters
 When Scott Murphy responded to a newspaper ad 23 years ago by a local mattress
company looking for a driver, he
couldn’t have imagined it would
develop into a lifelong career. “As
SleepTrain grew, I moved up and
grew with them.”
Now Sleep Train/Mattress
Discounters’ General Manager of Operations, Scott
oversees their three Distribution Centers, which service
retail locations throughout the state and Reno, Nevada. “I
oversee the centers to make sure they function efficiently,
and are standardized. The three centers must operate in the
same way in order to maximize efficiency throughout the
company.” He also ensures that the DC’s stay within budget,and that the work environment is safe.
Even in this economy, Scott is optimistic about
the future. He credits company values and an astute
approach to marketing to SleepTrain’s ability to “maintain
strong numbers and stay ahead of everyone out there.”
For instance, while other companies have had to cut their
advertising budget, SleepTrain has concentrated on getting
more for its advertising dollar. This has allowed SleepTrain “to increase market share and position ourselves for growth
opportunities” as the economy improves.
Scott sees important similarities between SleepTrain
and DSI. “Both companies share a common goal of taking
care of the customer. We both believe communication is
the key to a successful relationship,” he adds. He lauds DSI
managers Alice Jones and Carlos Guerrero in Northern
California, and Gina Frazier in San Diego for their work in
these areas.
“I have a great relationship with the DSI management
team. We have the same interests and values, and this makes
it easy to work together.”
“Scott is the epitome of a risk taker and visionary,”
states Regional Director Carlos Guerrero. “He could see the
economic downturn coming, and started taking steps to
steamline Sleep Train so that they would remain strong. He
also helped increase the efficiency of deliveries.”
Recently married, Scott and his bride enjoy boating
on the lake, hiking, working out and going to the movies.
True to his roots in Northern California, he’s been a Bay
Area sports fan for years, supporting the 49’rs, Giants, and
Warriers, attending games whenever possible. But what
he’s really hooked on, he confesses, is Peets coffee. |
