Contractor Profile
Carlos Prieto, Nathan’s Trucking
 Carlos
Prieto, owner/operator of Nathan’s Trucking, has always been
in the customer service industry and believes it has taught him
a valuable lesson. “The customer must come first or you won’t
succeed,” he says. Carlos currently delivers for Paul’s
TV.
“This can be challenging,” Carlos adds. “Sometimes
the customer doesn’t understand that there are liability issues
to what we can and can’t do. For instance, while we would
like to hang a TV on the wall, we are not allowed to.”
“Instead, we help customers in other ways, such as positioning
the TV on the wall for them, so they’ll know where they want
it."
“We also move furniture for them. I’m not a decorator,
but I try to help any way I can,” he laughs.
Before joining the DSI team about a year ago, Carlos worked as
a department head for Orchard Supply Hardware. His uncle, a contractor
himself, convinced him to try the delivery business. “I like
working with DSI,” he says. “The company shares my philosophy
about the importance of customer satisfaction.
“I care about what I do, so it’s important to me to
do things right,” Carlos states. “DSI believes in this
approach as well. That makes it easy for me to do a good job.”
Currently Carlos owns one truck and employs one helper, Jose Martinez,
but has plans for expanding, “I’d like purchase a second
truck in the future,” he says.
Karen Bustamante, DSI Account Manager at Paul’s TV, says
of Carlos, “He values his work, steps in willingly when we
need extra help, and always ensures that his customers are satisfied.
He really exemplifies ‘Whatever It Takes.’ “
Carlos lives in the San Fernando Valley. He enjoys spending his
off hours with his family, which includes his wife and 6 month old
son, Nathan. “Now you know how I named my business,”
he says proudly.
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