Client Profile
Bob Conway, Warehouse and Distribution Manager, Sleep
America
 Bob
Conway brings more than ten years experience to his job as Warehouse
and Distribution Manager for Sleep America, Phoenix. He says that
since DSI joined the Sleep America family and began delivering
in September, his “stress level has dropped significantly.”
“DSI’s
staff is responsive to our needs. As the number of successful deliveries
increases, so does our business. It’s a win-win situation
for everyone.”
As Warehouse and Distribution Manager, Bob’s
responsibilities include receiving merchandise, distribution to
all retail stores, deliveries, and store maintenance and supplies.
Conway and his seven supervisors oversee all 36 Sleep America stores,
including a new location in Tucson. “We hope to open even
more stores in the area this year,” he says.
Bob’s philosophy
is to keep relationships open and honest. “Then we can resolve
issues objectively, without hurting anyone’s feelings. Business
can run smoothly, and our customers will be happy on every level,
from purchase to setup in the home.”
The biggest impact on
the operation, he says, involves recent changes in transportation
codes for drivers as well as their rigs. For instance, diesel trucks
now have a five minute limit on idling or they will be hit with
a $300 fine. This has changed the way drivers deal with delays
as well as routine deliveries.
Although he is still adjusting to the
concept of outsourcing deliveries, Bob already looks forward to
expanding with DSI as business increases. “DSI is part of
our team. We include them in everything – even our weekly
BBQ’s.”
Bob is a Phoenix native who admits to hating
the heat. He said his family, especially his grown children, keep
him from moving. “I enjoy being around them and I want to
continue being a part of their lives.” As time and weather
permits, he enjoys riding his motorcycle around the area, traveling
into the mountains as far as Prescott. Enjoy the ride, Bob! |
