 Dave Thompson founded DSI Delivery in 1997 with a vision to provide innovative solutions that meet the challenges retailers and manufacturers face in providing delivery service to consumers. Today, DSI’s reputation for doing "Whatever It Takes" to deliver total client satisfaction has led to significant company growth.
As President and CEO, Dave has a "hands-on" management style. In addition to managing his company's revenue and resources, Dave is personally involved in employee development, sales presentations, and client follow-up. With 20 years experience in the delivery business he understands the demands and expectations of the consumer and is committed to work with client partners to improve the efficiency, service quality, and/or cost-effectiveness of their existing delivery operations.
Dave attributes his company's success and growth to "our Core Values and commitment to customized solutions, a strong management team, and account personnel and contract drivers who focus on customer satisfaction and safety."
Dave's personal interests include travel, golf, and spending time with family and friends. He is a big supporter of his two favorite teams, the USC Trojans and L.A. Angels. Dave is also involved in several charities including Big Brothers Big Sisters of Ventura County and the City of Hope National Medical Center.
 Vice President/General Manager, Jim Forman is responsible for all aspects of the company's operations and administration. Reporting to the President/CEO, Dave Thompson, Jim is intimately involved in managing the company's financials, overseeing employee development, and supporting all associates of DSI. Jim created DSI's Core Values, a "road map" to help associates to accomplish company goals. His personal priority is to protect and secure the integrity of the company.
As one of DSI Delivery' first employees, Jim has had an integral role in the growth and success of the company. Early in his career at DSI Jim was an Account Executive at Dearden's and Sit 'N Sleep. He is credited for successfully managing the Dearden's-DSI transition in 1998 (Dearden's had previously run their own deliveries since 1909). At Sit 'N Sleep his logistical management skills, leadership, and follow-up was largely responsible for influencing Sit 'N Sleep to outsource their entire delivery operation to DSI. In 2000, Jim was promoted to the position of South Group Manager, responsible for all client accounts and operations in southern California.
"DSI has given me the ultimate opportunity to learn so much and grow within the organization at the same time," states Jim. When he's not working, you can find Jim spending time with his wife Lori and boys, Jack and Brody. When he's not chasing the kids around, he enjoys chasing a golf ball around the course. He is a graduate of Chico State University.
Jonathan Arrendale
Director of Operations - North Group |
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 Jonathan Arrendale's favorite aspects of his job are the unique challenges he faces every day. There's no "cruise control" for this proactive and conscientious manager whose focus is developing solid client relations by delivering total satisfaction.
As the Director of Operations – North Group, Jon spends a lot of time on the road to maintain a visible presence with his clients and DSI account managers. He is responsible for building the best DSI team for his client partners and supporting them with resources and training/development. He also oversees all account-related financial matters, including budgeting, billing, and reporting. Jon’s territory includes Northern California, Nevada, Oregon and Washington.
Jonathan joined DSI Delivery in 2000 as an Account Manager with 7 years of experience in the home delivery industry and a record of rapid advancement. This experience included positions as a Home Delivery Coordinator, Inventory Control Manager, Account Manager, and Account Executive. In less than 3 years at DSI, he was promoted to his present position as Director of Operations – North Group. Jon reports to Jim Forman, DSI Vice President/General Manager.
Jon is a graduate of the University of Washington and formerly worked as a TV news reporter. When away from work, he and his wife Theresa can be found exploring Northern California, or some other distant location. A proud father of son Alexander, Jon’s hobbies include music, movies, and spending time in the great outdoors.
David Drury
Director of Operations - Southeast Group |
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 In addition to his commitment to total satisfaction for his DSI client partners and their customers, Dave Drury wants employees to have FUN. Dave strives to develop a "fun-based professional work environment for our employees."
As the Director of Operations – South Group, Dave is responsible
for all southern California accounts. He oversees
all account-related financial matters, including budgeting, billing,
and reporting. He also ensures the best DSI Delivery team
is in place at each account, dedicated to customer satisfaction.
For DSI employees and contract drivers, Dave practices "fun based" leadership, where training for future growth is encouraged and compliments are constantly rewarded. Dave designed the Executive, Management and Supervisor Development Groups to help employees company-wide prepare for advancement. He personally facilitates training classes and promotes the use of training videos, books, and articles. For contract drivers, Dave strives to be a partner in their success by providing steady and profitable year round work.
Once a varsity baseball player at USC, Dave is a huge Trojans fan. His great uncle was Morley Drury, known as the "Noblest Trojan of them all," a 1920’s running back and USC’s 1st ever 1,000 yard rusher. At home in southern California, Dave and his wife Linda enjoy their 3 children and chocolate Labrador retriever. He also loves fishing, traveling, gardening, and playing an occasional round of golf.
Dick Connole
Group Director – Southwest Group |
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 Dick loves the day to day challenges he encounters in his role as Group Director, and utilizes his “hands-on” management style to deal with them effectively. Dick believes that overall customer service, for both internal and external customers, is the most important factor in keeping DSI Delivery successful. He enjoys interacting with and mentoring his managers, and realizes their development is an important responsibility of his position. Dick also takes great pride in the rapport he has with client contacts in his Group. He is committed to maintaining integrity in the work place, recognizing it is critical to ensuring “GREAT” employee and client relationships.
Dick is responsible for many DSI clients including Sit ‘N Sleep Mattress Superstores and Howard’s Appliance & Flat Screen Superstores. He oversees all financial issues, including annual budgeting, weekly invoicing, client & customer issues; and provides supervision for Account Executives and Account Managers whom report to him.
Dick joined DSI Delivery in 2004 as an Account Executive, bringing over 40 years experience in the appliance repair and delivery industry to the DSI team. His career included owning his own appliance repair business for over 25 years, and subsequently working an additional 10+ years as Service Center Manager for Circuit City, where he managed their home delivery program. Dick is based at the Corporate Office in Brea, California, and reports to Jim Forman, Vice President/General Manager.
Dick enjoys spending his free time with wife Virginia and their kids Marlyessa and Darek, and their grandchildren; often at their summer home in Lake Havasu, Arizona. The whole family enjoys boating and relaxing at the resort. Dick also loves to travel and play golf when time permits.
 Mark Russell has fulfilled a company goal to create a fully integrated Risk Management program. He has a proactive approach to keep DSI Delivery safe and competitive and a desire to make DSI the safest company in the trucking industry.
As Risk Manager for DSI, Mark implements workplace safety programs, truck inspections, and ensures compliance with federal (DOT) and state OSHA and licensing regulations. He also monitors liability/damage claims and Worker's Compensation insurance.
For drivers, Mark ensures they are legally qualified, (i.e. licensed,
insured, and permitted), and does MVR and background checks. He
manages DSI's "Drivers Awareness Program" and implements
incentives like insurance rebate checks to contract drivers who've completed
a safe driving and claim free year. Safety awareness/risk reduction
is promoted with resources such as the clipboard i.d..
Today, Mark is a prime example of the DSI Delivery motto
to do "Whatever It Takes." Above and beyond his position
as Risk Manager, Mark is a "hands-on" team member who
shares his experience and expertise by traveling and offering his
time to other DSI senior managers, employees and contract drivers.
Mark lives near Lake Arrowhead with his wife Christie, daughters Danielle and Megan, and son Zachary. Although evacuated for 12 days, the Russell’s home withstood the fires of 2004, thanks to brave fire fighters who took "a stand" on their deck to save it. A dedicated family man, Mark and his wife both volunteer their time with the Scouts and their children’s schools. Mark is often busy, but "never bored."
Carlos Guerrero
Regional Director – North
Group
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 Carlos
Guerrero believes that "trust and integrity are the keys
to a good relationship with clients. Once you have these ingredients,” he
says, “the client and the company can develop the rapport
they need to work as a team.”
This philosophy and a strong
work ethic has brought Carlos “through the
ranks” to his current position as Regional Director – North Group.
Spending 3 years with DSI as a delivery contractor, Carlos brings a unique perspective
to regional management as he understands the need to “include our contract drivers
in the equation,” as well as to treat them with respect. With a combined
6 years in operations management, he developed excellent relationships with client
representatives while ensuring superior service and outstanding financial performance.
Jonathan Arrendale, Director of Operations - North
Group, describes Carlos as "a tireless manager who truly
embodies our ‘Whatever It Takes’ philosophy." The
DSI executive team agrees and has awarded Carlos the President's
Award for both 2004 and 2006.
As
a Regional Director, Carlos is responsible for overseeing client
accounts including Lowes, Scandinavian Designs, Naturwood, Ashley
Furniture Home-Stores and Mattress Discounters. He teams with
his on-site managers to handle recruiting, budgeting, reporting,
and contractor/employee development. Carlos loves “being
busy” and enjoys the challenges his position provides.
Carlos is married, and a proud father to four active boys. Together
they enjoy playing baseball when Carlos is not busy coaching basketball
for one of his sons’ teams. He also helps them with their
homework. His wife enjoys being home, he says, and they love going
on family vacations together.
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