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Our Total Solution - Features
& Benefits
DSI's Total Solution is a comprehensive, customized plan
to improve, control, and manage customer deliveries for retail clients.
Features
DSI will provide:
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An analysis tool to assist companies in defining current costs; |
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Pay-for-performance delivery teams whose compensation is based on successfully completing the delivery, satisfying the customer, and achieving targeted service goals; |
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Performance surveys; |
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Activity reports: |
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Measuring delivery team performance, both quantitative & qualitative, |
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Summarizing critical delivery performance statistics, |
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Providing detailed cost analysis; |
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Account personnel and contract drivers receive ongoing comprehensive training and consumer evaluations to improve delivery systems and increase customer satisfaction and safety awareness, |
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Low employee and contractor turnover ensures consistent performance; |
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Over 1,000,000 deliveries since 1997, |
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Proven ability to favorably represent our clients’ brand and image to their customers; |
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Commitment to Total Satisfaction for our clients and their customers: |
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Access to DSI senior management at all times, |
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Flexibility, adaptability, and willingness to solve problems quickly. |
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Professional Affiliations and Operating Authority |
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Member – Western Home Furnishings Association |
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ICCMC# 328898 |
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USDOT# 714136 |
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CA# 218771 |
Benefits
Clients will receive:
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Reduced labor considerations: |
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Human Resources: Hiring/Training – employee turnover, |
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Costs: Employee benefits and overtime; |
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Fewer management and administrative issues: |
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Drug testing, MVR checks and criminal background checks, |
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Delivery routing and customer notification, |
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Equipment: Truck procurement, maintenance/inspections, uniforms, truck rental, |
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Workers Compensation insurance, |
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Other insurance factors: Truck, cargo, and general liability premiums, unreimbursed losses; |
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Reduced exposure through Risk Management: |
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Product and in-home damage: reduce frequency and eliminate costs, |
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Liability: accident repair, employee misconduct, driver negligence. |
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Superior Customer Service |
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