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Accounting for Success
 DSI Delivery believes that a logistics company that strives for true service excellence must be much more than a vendor to its client. It must be a full partner. DSI's history of growth and success is evidence that our strategic partner relationships work.
At DSI Delivery we work closely with our client partners to ensure continued satisfaction while providing customized DSI Delivery. We offer flexibility, accountability, and the hands-on commitment of our experienced senior management who demonstrate particular strength in the areas of communication, teamwork, and client/customer follow-up. We strive for client relationships based on confidence and trust.
Major contributors to the company's growth and success are the employees and contract drivers who interact with clients and their customers on a daily basis. Account personnel and contract drivers demonstrate a consistent focus on customer satisfaction and safety. Pay-for-performance delivery teams are compensated based on successfully completing deliveries, satisfying customers, and achieving targeted service goals.
DSI Delivery continues to embrace a "Whatever It Takes" attitude and commitment to deliver total satisfaction for our retailers and their customers. AT DSI, our client’s success is shared success.
Key Initiatives for the Future
 DSI Delivery wants to maintain our proven track record of customer satisfaction, resulting in company growth and sales profitability. To support and encourage future success, DSI is committed to:
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Innovations such as the Clipboard ID to encourage effective communication between the company and its contract drivers, and between drivers and customers. |
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Employee development such as the Internal Supervisor Group and the Manager Development Group. DSI will continue manager meetings that focus on DSI policies, procedures, and business practices. |
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Training programs such as "Through the Customer's Eyes," an interactive video customer service certification program for all managers and staff at DSI Delivery. |
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Recognizing and rewarding
associates with achievement awards that include the President’s
Award, Spirit Award, Location of the Year, Employee of the Year,
F.L.I.P.P.E.R. Award, Rookie of the Year, and Most Improved
Operation. |
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5 year service awards. |
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Birthday Bucks. |
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Contract driver incentives. |
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Appreciation of Customers. |
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