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Company Growth
Milestones
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Delivery Solutions is founded by Dave Thompson, President/CEO |
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First delivery route completed at Sit 'N Sleep account |
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Total Deliveries = 3,938 |
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Sales Revenue = $126,000 |
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Client list expands, service initiated at Dearden's, a retailer who had operated its own delivery department since its inception in 1909 |
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Total Deliveries
= 91,951, an increase of 2,235% from prior year |
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Sales Revenue = $3,770,000, an increase of 2,892% from prior year |
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Service initiated at Circuit City |
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Total Deliveries = Over 360,000 |
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Over 1,000,000 total deliveries since 1997 |
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Sales Revenue = Over $15,000,000 |
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Management
team in place with over 200 years combined experience in home
furnishings logistics |
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DSI support staff grows to
over 75 employee associates and 125 delivery teams |
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Client contract renewal rate
exceeds 96% |
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Sales Revenue = $19,000,000 |
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DSI and Dearden's
finalize multi-year contract extension |
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EasyLife Furniture and Sleep
America join the growing list of DSI client partners |
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Total Deliveries = Over 450,000 |
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Established
"Whatever It Takes" (WIT) employee training program |
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Accounting for Success
 Delivery Solutions believes that a logistics company that strives for true service excellence must be much more than a vendor to its client. It must be a full partner. DSI's history of growth and success is evidence that our strategic partner relationships work.
At Delivery Solutions we work closely with our client partners to ensure continued satisfaction while providing customized delivery solutions. We offer flexibility, accountability, and the hands-on commitment of our experienced senior management who demonstrate particular strength in the areas of communication, teamwork, and client/customer follow-up. We strive for client relationships based on confidence and trust.
Major contributors to the company's growth and success are the employees and contractors who interact with clients and their customers on a daily basis. Account personnel and contract drivers demonstrate a consistent focus on customer satisfaction and safety. Pay-for-performance delivery teams are compensated based on successfully completing deliveries, satisfying customers, and achieving targeted service goals.
Delivery Solutions continues to embrace a "Whatever It Takes" attitude and commitment to deliver total satisfaction for our retailers and their customers. AT DSI, our client’s success is shared success.
Key Initiatives for the Future
 Delivery Solutions wants to maintain our proven track record of customer satisfaction, resulting in company growth and sales profitability. To support and encourage future success, DSI is committed to:
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Innovations such as the Clipboard ID to encourage effective communication between the company and its contractors, and between drivers and customers. |
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Employee development such as the Internal Supervisor Group and the Manager Development Group. DSI will continue manager meetings that focus on DSI policies, procedures, and business practices. |
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Training programs such as "Through the Customer's Eyes," an interactive video customer service certification program for all managers and staff at Delivery Solutions. |
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Recognizing and rewarding
associates with achievement awards that include the President’s
Award, Spirit Award, Location of the Year, Employee of the Year,
F.L.I.P.P.E.R. Award, Rookie of the Year, and Most Improved
Operation. |
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5 year service awards. |
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Birthday Bucks. |
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Contract driver incentives. |
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Appreciation of Customers. |
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